Refund Policy

At FloraWhisper, we are committed to providing you with fresh and beautiful flowers. If you are not completely satisfied with your purchase, please review our return and refund policy below.

2. Eligibility for Refunds

• Fresh flowers: If your flowers are damaged, wilted, or unsatisfactory upon delivery or pickup, please contact us within 2 days of receiving the order. We will offer a replacement or full refund depending on the situation.
• Plants and potted flowers: If you are not satisfied with your plant or potted flower purchase, please contact us within 7 days for a replacement or partial refund.
• Flower arrangements: If your arrangement does not meet expectations or arrives damaged, please notify us within 2 days for a rework or refund.
• Products: If you purchased any non-floral products (e.g., vases, pots, gardening tools), you may return them within 14 days if unused, for a full refund or exchange.

Proof of purchase is required for all refund requests.

3. Refund Process

To request a refund, please contact our customer service at [email protected] with your order details and any supporting documentation or photos.

Refunds for flowers or plants will be processed within 7 business days and credited to the original payment method or issued as store credit.

Refunds for products will be processed within 7 business days to the original payment method or issued as store credit.

4. Cancellations and Changes

Orders can be canceled or modified up to 24 hours before the scheduled delivery or pickup. Orders canceled within 24 hours may incur a cancellation fee.

5. Late or Missing Refunds

If you have not received your refund after the stated processing time, please check with your bank or payment provider.

For further assistance, please contact us at [email protected].

We reserve the right to update this Refund Policy at any time. For any questions or concerns, please reach out to our customer support team.